At LegalRaasta, we strive our best to deliver the best quality of services possible and guarantee
your satisfaction with our services and support. We constantly improve and strive to deliver the
best accounting, financial or secretarial services through the internet. However, in case you are
not satisfied with our services, please contact us immediately and we will correct the situation,
provide a refund or offer credit that can be used for future LegalRaasta orders.
Let us know before going for a refund
If you’re not satisfied with the service, simply email
[email protected] or call us at
8750008881
and Dial extension 3. All requests are reviewed by members of the Senior Management and personally
responded within 24-48 hours.
Refund Policy
When a payment of fee is made to LegalRaasta, the fees paid in advance is retained by LegalRaasta in a
client account. LegalRaasta will earn the fees upon working on a client’s matter. During an engagement,
LegalRaasta earns fee at different rates and different times depending on the completion of various
milestones (e.g. obtaining DIN, Filing of forms,assigning relationship manager, etc.). Refund cannot be
provided for earned fee because resources and man hours spent on delivering the service are
non-returnable in nature. Inshort, processing fees, payment gateway charges, admin fees, and cost of
resources for the work done till date will be deducted. Further, we can’t refund or credit any money
paid to government entities, such as filing fees or taxes, or to other third parties with a role in
processing your order. Under any circumstance, LegalRaasta shall be liable to refund only upto the fee
paid by the client.
Refund Request
Refund request can be initiated through
[email protected]. All refund requests must be made within
6 days of purchase. We will process your request within 15 to 25 business days of receiving all the
information required for processing refund like reason for refund, bank details for processing request,
etc.
Change of Service
If you want to change the service you ordered for a different one, you must request this change of
service within 6 days of purchase. The purchase price of the original service, less any earned fee and
money paid to government entities, such as filing fees or taxes, or to other third parties with a role
in processing your order, will be credited to your LegalRaasta account. You can use the balance credit
for any other LegalRaasta service.
Standard Pricing
LegalRaasta has set a standard pricing policy for various services and client of every category can opt
for a service according to their business module. The basic pricing structure provided on the
Website/Emails are base prices. The prices are subject to change with respect to territorial
jurisdiction of a state, kind and number of services availed by the client. We reserve the right to
change the prices as quoted on our website at any given point of time but this will not affect contracts
that have previously come into force. The standard pricing policy is not applicable for an increase in
the total fee paid by the client to LegalRaasta due to increase in government fee or fee incurred by the
client for completion of legal documentation or re-filing of forms with the government due to rejection
or resubmission. We are not responsible or liable for any other cost incurred by the client related to
the completion of the service. It is possible that prices on the website may be incorrectly quoted;
accordingly, we will verify prices as part of our sale procedures so that the correct price will be
notified to you before the contract comes into force.
Factors Outside our Control
We cannot guarantee the results or outcome of your particular procedure. For instance, the government
may reject a trademark application for legal reasons beyond the scope of LegalRaasta service. In some
cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax
website, FSSAI website) can lead to long delays before your process is complete. Problems like these are
beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in
processing of your file by the Government cannot be a reason for refund.
Force Majeure
LegalRaasta shall not be considered in breach of its Satisfaction Guarantee policy or default under any
terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the
performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought,
landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy,
epidemic, famine or plague, action of a court or public authority, change in law, explosion, war,
terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable
control, whether foreseen or unforeseen (each a “Force Majeure Event”).
Cancellation Fee
Since we’re incurring costs and dedicating time, manpower, technology resources and effort to your
service or document preparation, our guarantee only covers satisfaction issues caused by LegalRaasta –
not changes to your situation or your state of mind. In case you require us to hold the processing of a
service, we will hold the fee paid on your account until you are ready to commence the service.
Before processing any refund, we reserve the right to make best effort to complete the service. In case,
you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to government
would be applicable. In case of change of service, the cancellation fee would not be applicable.
