A consumer is a person who pays money to buy something or use a service, either for personal consumption or to support themselves through self-employment. The consideration may be fully or partially paid, promised, or paid. It also covers a recipient of such products or services when use is authorized by such individual. Therefore, every consumer has been granted the right to protest against fraud online in a consumer court.

For instance, if you visit a grocery store and buy chocolate, you are a consumer. The customer is king of the market, but many businesses take advantage of them by offering fake goods or services or by deceiving them in other ways. As a result, the government now grants you the right to file a consumer complaint both offline and online.

Customers have the legal right to file a lawsuit after paying for a particular good or service if they receive subpar goods or services in return. Consumers have a number of legal rights and safeguards under the Consumer Protection Act. With a formal complaint known as an online consumer complaint, a client may sue a company or service provider in court. Whenfiling a complaint, all pertinent data and supporting evidence must be provided. Indian consumer courts provide clients with timely legal advice and judgements.